Somebody stopped ordering three years ago and nobody ever called to ask why.
There are hundreds of them in your system. We reach out in your name, referencing what they used to buy, and get them ordering again.
One export from your ERP. One page back in 48 hours, in dollars.
Or call (949) 378-7144. A person answers.
Ordered like clockwork for years. Then nothing.
A hypothetical account. Your ERP holds hundreds of charts that look like this.
We do not know your number yet. That is the point.
Every distributor's book is different. The audit is how you find out whether yours holds real money or a rounding error. We will tell you either way, and we will tell you in dollars, not percentages.
How it happens
It is never a blowup. There was a stockout in the spring and they needed it that week. Or their buyer retired. Or your rep moved territories and the handoff was thin. They called somebody else once, it went fine, and that was that.
Nobody at your place noticed, because nothing happened. An account that stops ordering does not generate a complaint or a cancellation. It just stops showing up in the numbers, quietly, one account at a time.
Your reps will not find them either, and it is not a discipline problem. They are paid to service the accounts that are ordering, not to go looking for the ones that are not. So the quiet accounts sit in your system, year after year, and nobody makes the call.
A cold list is strangers. This is the opposite. They know your counter, your fill rates, your people. Most did not leave over price.
Three steps. Your brand the whole way.
- 1
You export.
Accounts with no orders in 12 or more months, out of Prophet 21, Eclipse, or whatever you run. Ten minutes.
- 2
We reach out as you.
Under your brand, from your domain, in your voice, each message referencing what that account actually bought and which quote stalled. Replies go to your team.
- 3
Orders come back into your ERP.
Because they are your orders. You pay a share of the gross profit those accounts produce.
Your name, your rules
- You approve the messages before anything sends.
- No discounts or pricing promises without your written say-so.
- Replies go to your team, not ours.
- Your account data is used to serve you and nothing else. Never pooled with another distributor's.
What you put at risk
Starting costs $2,500. That is credited against what you owe us later, and you get it back in full if the accounts we reactivate have not produced $25,000 in traceable orders within 90 days.
What we ask back, and these are conditions of the refund, not fine print: send the export within 14 days, send a monthly order report so we are both counting the same way, and treat returning accounts like any other customer on price. Those three are how the number stays honest.
Who it is for
Independent distributors doing $5M to $75M: industrial and MRO, electrical, plumbing and HVAC, fasteners, welding and gas, safety, packaging, jan-san. We read exports from Prophet 21, Eclipse, Infor, NetSuite, Business Central, or a spreadsheet.
One distributor per trade, per market. It is in the agreement.
Find out what is sitting quiet in your ERP
Free, ten minutes of your time, one page back in 48 hours: the total that went dormant and the accounts most worth going after. If your book is tighter than most, we will tell you that.
Prefer the phone? (949) 378-7144. A person answers.
Mike Jackson
Founder, Next Order Group